Last Updated 01/12/2021
Effective 01/12/2021
Revision 4.1

Apon receipt or request of any service(s) by Eureka Taxis Western Victoria Pty Ltd (Eureka Taxis Ballarat) the following terms must be adhered to:

    • Eureka Taxis reserves the right to refuse service to any person(s) who abuses the service, this may result in any of the following penalties:
  • Any phone number you are calling from or have called from previously being restricted for any undisclosed amount of time;
  • Your pickup or destination address being blocked for pickups or drop offs at our discretion.
  • Your name and other identifying features


  • To be able to book a job into our dispatch system, our dispatchers need the following information:
  • Your full name
  • A contact mobile number
  • Pickup Address
  • Drop off address
  • How many passengers are traveling
  1. ABUSE

2.1. Abuse (physical or verbally) of any kind towards any staff or contractors of Eureka Taxis Ballarat will not tolerated. If you found to be abusing staff you will be warned once and then further disciplinary action(s) will be taken which may include termination of a job and restrictions on being able to use our service(s) in the future.


3.1. Fare evasion is a very serious criminal offense. If you run from a taxi without paying the following actions will be taken:

  • We will collate and disclose the following details
    • Your Full Name
    • Pickup Address
    • Drop Off Address
    • Your Phone Number
    • The Call Recording
    • CCTV Footage from in the vehicle
    • Drivers statement


  • You will be banned from utilizing our service(s) indefinitely.





4.1. All invoice charges are shown in Australian Dollars (unless otherwise stated) and includes Goods and Services Tax (unless otherwise stated).

4.2. All 7, 14 and 30 Day business accounts, will attract a 5% gateway processing fee on each trip.

4.3. All NDIS accounts are strictly seven-day accounts only. If any invoices remain outstanding on the seventh day then a temporary account restriction will be placed on the account until the invoice in question is paid in full.

4.4. Where an account is not paid by the due date and we have to send any reminder notices, then an administration fee of $66 per half hour spent will be added onto the invoice.


5.1. For the purpose of debt collection, debt recovery or debt purchase, Eureka Taxis Western Victoria Pty Ltd “Eureka Taxis Ballarat” reserves the right to release your personal information in accordance with our privacy policy.

5.2. If Eureka Taxis Western Victoria Pty Ltd “Eureka Taxis Ballarat” is unable to make contact you the client to clear the account balance via email, phone or text message then Eureka Taxis Western Victoria Pty Ltd “Eureka Taxis Ballarat” reserves the right to forward the overdue debt onto our debt collection agency whereby the client will be responsible for all collection and legal costs incurred in recovering the money owing.

5.3. Account credit cannot be withdrawn from your account at any point in time. All credit that is on the account will stay on the account until used by a fee or service

5.4. Where collection proceedings fail, Eureka Taxis Western Victoria Pty Ltd “Eureka Taxis Ballarat” reserves the right to lodge the debt owing against the client’s name as a bad credit mark. This may impact your future ability to apply for credit even after the debt is paid in full


6.1. A flat 5% processing fee applies to all credit / debit services when utilizing the in-vehicle eftpos systems by Cabcharge (A2B Transport Pty Ltd)

6.2. In relation to any business or NDIS account services a fixed 5% fee applies to all transactions (including GST)


7.1 Where required to by law, Eureka Taxis Western Victoria Pty Ltd “Eureka Taxis” may use a credit reporting agency such as DnB (Dun & Bradstreet), Veda Advantage (Equifax) or Creditor Watch for the purpose of:

  1. Preforming credit history checks before accepting and delivering credit services on a business account in accordance with our Privacy Policy and any relevant Australian Local, State and Federal laws.
  2. The Lodgements of credit defaults against you or your business if your account remains unpaid and debt collection has been exhausted.

8.1. In the event of our being delayed in, or prevented from, performing our obligations under the Customer Contract due to circumstances beyond our reasonable control including without limitation acts of God, governmental actions, war or national emergency, riot, civil commotion, fire, explosion, flood, epidemic, lock-outs, strikes or other labour disputes (whether or not relating to our workforce), power outages, failures in telecommunications links or equipment we shall not be liable for any loss, damage or expenses incurred by you


9.1. If a Clause of this Agreement is determined by any court or other competent authority to be unlawful and/or unenforceable, the other Clauses of this Agreement will continue in effect.

Vehicle Safety

The safety of our passengers and drivers is our utmost priority. Each and every vehicle in our vast fleet is checked vigorously daily.

When inspecting vehicles we are looking for anything  safety related within the steering and tyres, drivetrain, breaking system, and engine areas.

Further our drivers check and report daily for any damage cosmetically to any of our vehicles at the completion of their shift.

Vehicle Cleanliness

Our vehicles are are cleaned daily by our drivers are the completion of their shift. This includes thoroughly washing the vehicles exterior, vacuuming and sanitizing all commonly touched areas.

Each vehicle is professionally detailed by an third party company to ensure that the vehicles are kept in the best cosmetic condition.

Management do spot checks of all vehicles periodically without warning. If a vehicle is found not to be to an acceptable standard its taken off the road.